In these tricky times we have spent many hours, early mornings and late evenings researching the new rules, regulations and every evolving situation relating to Covid-19 in all of our destinations including Morzine, Finale Ligure, Aosta, and so on! It is important to us that our clients are 100% confident and happy when booking their Mountain Bike Holiday with MTB Beds and that you have as much information to hand regarding our trips.
Please remember that if Coronavirus does stop play and we have to cancel your Mountain Bike Holiday that your money is safe and insured under our ABTA Supported Travel Vault Financial Protection policy meaning you will receive a full refund with in 14 days!
Do I still have to pay my final balance on the 8 week deadline
Yes in essence, we will always give you a few days or a week of flexibility if you are waiting for payday or collecting funds from multiple people but as we have to make payments upfront for the ongoing planning of your holiday we will require the balance to be paid on it's due date. You can however be assured that if you holiday can not go ahead as planned of we can not operate you will receive a full refund from our Travel Vault policy or take the option of a date change to any destination in the current or next year.
How will I know if my travel plans are going to be affected?
We are constantly monitoring the UK’s Foreign & Commonwealth Office (FCO), and are in constant communications with ABTA and the local health authorities at our destinations. We will respond to any advice by FCO (or foreign government agencies) against non-essential travel to your destination. We will contact you as soon as it is clear that we won’t be able to operate your holiday. However, the unpredictable nature of Coronavirus may mean that decisions about cancelling or changing your holiday may take place just a few days before your departure.
What Happens if I decide to cancel my trip?
If you decide not to travel and choose to cancel your holiday excluding any of the above then our usual cancellation terms apply. We advise that you contact your travel insurance provider in advance to check your terms for cancellation. Due to the Coronavirus pandemic certain insurance companies are now providing cover even with FCO advice against travel being in place. Premiums are slightly higher for your MTB Holiday but reasonable.
New for 2021 and the future whilst we are dealing with the Coronavirus pandemic you can now cancel your trip up to 42 days before you travel and only be liable to lose your deposit payment of 30%. (Normally 60%) After 42 days we revert to our standard Booking Terms and Conditions
What are your options if your Holiday is cancelled due to Coronavirus
If your holiday is cancelled due to Coronavirus for any of the following reason you can select one of the three options below up to 7 days before your departure
Significant changes to the Coronavirus situation develop between your time of booking and departure date and you can not travel or the destination you have booked your holiday in has closed
If MTB Beds can not deliver your MTB Holiday due to resort closures, border closures of FCO advice
If you or a member of your party receives a positive test of has symptoms 7-14 days before travel, this applies to the affected person only not the whole group.
1 - Change your date and destination if you so wish during the same season, if this is not an option you can move to the next season and secure the same dates free of charge. These can be amended if necessary once the current season has finished at a fee of £25 per change
2 - Accept a cash refund back to the card that monies were paid from within 14 days
3 - Accept a credit note, valid for the current and next operating seasons
What will happen if I am in a local lock down when my trip is due to depart
If you are located in an area which has a local lock down in place 7 days before you are due to depart we will allow you to change your date FOC. If the date change is to a different destination or there is a price change you will be charged or refunded the difference.
Our normal terms & conditions apply for if you wish to cancel, If you wish to cancel your holiday, we advise you speak to your insurance company before hand so you can make the best plans possible.
Can I change my holiday dates
If you have Covid-19 symptoms or receive a positive test 7 - 14 days before you travel then you can amend your dates / destination for free (If you choose an alternative destination you will be subject to the higher or lower cost) If you have been asked to self-isolate, or your local area goes into lock down or you have to quarantine then the same applies. We will need to see simple proof of this.
Yes, if you decide to change your dates before your 8 week final balance deadline this will be available free of charge, if you decide to change your dates after your final balance deadline of 8 weeks there will be a £25 admin fee per change.
Will I be covered by my travel insurance if I decide to cancel?
Usually, your travel insurance will only cover you if your trip was planned for an area where there is no FCO advice against travel. We are seeing a move in the insurance industry to honor policies that the FCO now advise against travel to also, you will have to confirm with them. We would advise you check with your travel insurance provider as there may be exceptions for other instances, such as if you are concerned about a serious underlying medical condition.
Should I book holiday insurance?
Yes. Take out holiday insurance to cover trip cancellations and to protect your deposit and full balance if you decide to cancel of if restriction are put in place which mean you can not travel.
What if my insurance company will not cover me
If your insurance company will not cover your claim please contact us. If your area has been put into a local lock down, you have Coronavirus symptoms or a positive test then we will amend your booking for free up to 7 days before departure
Will my money still be protected, even though I am paying it in the knowledge that Covid may disrupt my trip?
Yes, your money is completely safe. It is insured with Travel Vault, who are obliged by the CMA (Competition & Markets Authority) to cover these funds. As soon as you pay any monies to MTB Beds for a holiday, an insurance policy is taken out on it which is protected by industry rules. The policy protects your money in the event of MTB Beds becoming insolvent and is not related to holiday insurance in any way. This means you can trust that any money paid that maybe paid for a booked trip, or differed to a future trip will be 100% safe.
Should I book a holiday with MTB Beds?
If you want to go on an amazing Mountain Bike Holiday, YES!
If we cannot operate due to Covid-19 restrictions our terms and conditions apply, you will be offered a full refund.
What will my holiday experience be like in resort
We have been operating our Mountain Bike Holidays across Europe Since the 04th July 2020. With destinations in Morzine in the French Alps and Finale Ligure in Italy we have kept up to date with all of the latest rules and regulations in each resort. Only working with our best and trusted suppliers who maintain a high level of service like us we have been able to create a fantastic, as normal as possible experience.
You experience will be different but ultimately we believe you will feel safe and able to enjoy your holiday and every element of it as you always would. Our staff have been trained up and are very well informed in all aspects. Masks and table service is now almost compulsory in all destinations but this feels safer and once you accept it is more relaxing that queueing at the bar. See our Stay safe in resort guide here also.
Please see our Coronavirus Holiday Advice page here for the most up to date information.
How will you keep us as safe as possible in resort
Unfortunately we have been operating under the Covid-19 restrictions for some time now. We have implemented as many precautions as possible in our accommodations including separate breakfast table service rather than buffet, automatic hand sanitisers, free face masks, no mixed rooms and we have also reduced the price of our single supplement room options. Cleaning schedules have increased and daily rotors for specific high use areas put in place.
We have also added many precautions to our additional mountain bike holiday experiences including our Day trips, Bike Hire options. These include screens in our transfer and day trip vehicles and no clients in the front with drivers. Our mechanic service is now a tagged and labelled service with cleaning or grips and high contact points always carried out.
If you have any additional questions please contact us below and quote your booking reference if you are an existing client
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