Atlas Ride Co SARL Terms & Conditions ‘Atlas Ride Co SARL’ referred to here as ‘The Company OF 27 Avenue de Savoy, Chamonix, 74440’. The term ‘Client’ refers to any individual making a booking. In cases where this is a group of 2 or more travelers, said individual will automatically be allocated the status of ‘party leader’ and will be deemed responsible for all persons traveling under the booking. They will be the primary contact for all information and matters concerning the booking.
1. BOOKINGS
a. Bookings may be made by telephone or via email. b. In making a booking, by any of the methods above, the client agrees to these terms and conditions and accepts they have the legal capacity and authority to agree to these terms and conditions on behalf of all persons traveling under the booking. c. Bookings must be made in advance and cannot be made on arrival at Geneva airport. d. The client is responsible for providing accurate contact information, including email and a mobile telephone number. The mobile phone number provided must be working and switched on at the time of travel. Any failure in services resulting from Atlas Ride Co SARL having incorrect contact information, or the client being uncontactable, will be deemed to be the fault of the client and no compensation will be made. e. It is the responsibility of the client to provide the correct flight information, including flight number and local flight times. Our schedules are planned according to the times given by clients and we do not verify the accuracy of the information provided. Any loss of service or extra charges incurred by the client as a result of the provision of erroneous information by the client, will not be the responsibility of or compensated for by Atlas Ride Co SARL. i. Specifically, in cases where a client reserving an arrival provides Atlas Ride Co SARL with the take-off time NOT the arrival time of their flight, Atlas Ride Co SARL reserves the right to reschedule an alternative pick-up (if available) and re-charge the client for this. If there is no replacement vehicle available for the rescheduled journey then no liability is accepted by Atlas Ride Co SARL and no compensation or refund will be offered to the client. f. The client is responsible for providing the correct information concerning drop off and pick-up points. It is also the client’s responsibility to provide an accurate address and carry directions and contact details for the accommodation in order to direct and assist the driver if required. If the accommodation details are not provided in advance and the accommodation cannot be found after 20 minutes of driving around the resort then Atlas Ride Co SARL reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire. i. Please note that in car free resorts like Avoriaz all pickups and drop offs are made at the resort reception centres. Please pay particular attention to your departure pick up time and allow sufficient time to make your way to the reception centre to meet your vehicle. g. The client is responsible for Checking the information on the Travel Voucher is correct. The Company will accept no liability where incomplete or incorrect information results in delays. h. The client is responsible for informing Atlas Ride Co SARL of any changes to their booking details. i. The client is responsible for passing on any relevant information and requirements from Atlas Ride Co SARL to all other passengers included on the client’s booking.
2. PAYMENT
a. Payment in full is required at the time of booking transport services with Atlas Ride Co SARL. b. Unpaid bookings are not confirmed, payment must be received in advance of travel. c. Payment can be made by – i. Credit/Debit Card, via the website or over the phone; ii. Bank Transfer, which must be received at least 7 days before travel; iii. Cash, only when received in our office in advance of travel. iv. In providing credit/debit card details the client confirms they have authority to use the card and permit Atlas Ride Co SARL to deduct the payment. The Company does not store client’s card details.
3. BOOKING CONFIRMATION
a. Subject to availability, the booking is deemed confirmed, when the client receives a confirmation email/travel voucher from Atlas Ride Co SARL. This will be issued on the same, or next working day, depending on the time of booking. Please note that out of season our office is closed during weekends. b. Should this confirmation not be received, the client must contact Atlas Ride Co SARL to raise the matter as soon as possible. c. The client should check the details on the voucher as soon as they receive confirmation. Please inform us of any errors immediately. d. Shared transfer bookings made for flights landing and taking off between 09.00 and 21.00 will be guaranteed. Outside of these hours, in extremely rare cases, when a shared transfer booking has been made but there are no other passenger to make the service viable, and all outsourcing options have been exhausted, we reserve the right to offer the client an option to upgrade to a private transfer or cancel the booking and receive a full refund 48 hours before travel. Within 48 hours we will honour the transfers. e. The Travel Voucher must be printed and carried by the client on the day of travel. This document acts as a ticket and must be presented to the Atlas Ride Co SARL driver or airport representative on request.
4. BOOKING AMENDMENTS AND CANCELLATIONS
Amendments a. Any amendments should be requested by email to the administration address at least 14 days before travel. b. If the request is received at least 14 days before the date of travel, credit may be used towards a replacement service, subject to availability. c. Any amendment to the destination, date or time of travel requested within 14 days of travel is considered as a cancellation of the original booking and is subject to cancellation terms. d. Any reduction in the number of passengers requested within 14 days of travel will not be refunded. e. Amendments to the time of travel requested within 14 days may be possible, subject to availability of replacement services, and an admin fee of 25 euros will apply. f. Minor amendments to the address, within the same resort or destination; name or contact details for passengers, addition or removal of baby seats should be confirmed with at least 24 hours before travel and an admin fee of 25 euros will apply. g. Addition of sports equipment at short notice may result in additional costs, this will be confirmed on a case by case basis.
Cancellations a. The client may request to cancel a booking at any time. i. Cancellations requested within 24 hours of making a booking will be refunded in full. ii. Cancellations requested at least 14 days before travel will be refunded in full. iii. No refund will be given for a booking cancelled, in whole or in part, by the client within 14 days of travel. Documentation will be provided to support the relevant travel insurance claim. b. Should a confirmed booking be cancelled by Atlas Ride Co SARL a full refund or alternative travel option will be offered to the client. c. Refunds will be issued in EUR and Atlas Ride Co SARL will accept no liability for loss due to exchange rates.
5. COVID-19 RELATED BOOKING CHANGES AND CANCELLATIONS WITHIN 14 DAYS OF TRAVEL
a. Transfer of the booking for a period of up to 18 months will be offered for the following reasons. i. If the client’s home government imposes a national lockdown stopping them entering France on the date that travel is booked with Atlas Ride Co SARL. ii. If the French government introduces a total block or ‘compelling reason’ requirement to enter France from the client’s home country on the date of travel. iii. If French national or regional authorities’ action results in the ski resort, to which the transfer was booked, being closed on the date of travel. b. For all other covid related reasons for cancellation no refund or credit will be issued. It is understood by the client that making a reservation is acceptance that refund or credit will not be available and adequate travel insurance will be carried by the client.
6. STANDARD OPERATING PROCEDURES:
PRIVATE TRANSFERS i. The client and party will travel in a private vehicle or vehicles and will not share with other clients. ii. Private transfers can be requested at any time of year, subject to availability. iii. Private transfers are a door to door service. iv. Arrival at the airport: Private transfer drivers will wait and hold a board with the client name on it. Clients should locate driver and introduce themselves. If the driver cannot be spotted the client should make their way to our airport desk in Geneva airport Terminal 1. The client will be met by an Atlas Ride Co SARL driver or airport representative and shown to their vehicle(s) for departure at the earliest possible time. v. Departure from resort:
- The travel voucher states a provisional pick up time. This time will be adjusted at the company’s discretion.
- The client will receive their definitive pick-up time confirmation the day before their departure via an SMS message.
- If the client wishes to request a specific pick-up time from resort to the airport, Atlas Ride Co SARL will accommodate where possible, but will not be liable for any costs incurred from external services being missed.
- It is the responsibility of the client to contact Atlas Ride Co SARL to obtain their pick-up time confirmation if this SMS has not been received by 17.00 the day before travel.
- If the client is not at the specified pick-up point at the stated time the Atlas Ride Co SARL vehicle and driver will wait for a maximum of 10 minutes before departing.
- If the client cannot be contacted in this time, they will be considered a no show and the vehicle will depart. No refund or compensation will be offered in cases on ‘no-show’.
7. COVID-19 EXTRAORDINARY OPERATING PROCEDURES a. Please keep checking our Covid-19 information page for regular updates. Our operations will, at all times, follow guidelines and requirements of the French transport authorities.
8. COVID-19 POTENTIAL CHANGES TO STANDARD OPERATING PROCEDURES: a. We reserve the right to modify our standard operational procedures to align with any French or Swiss government action.
9. BAGGAGE a. All passengers are allocated space to carry 2 items of luggage PLUS one ski or snowboard bag or a bike box/bag, which must be declared at the time of booking. b. The client must advise Atlas Ride Co SARL if the sports equipment exceeds any of these measurements. Atlas Ride Co SARL reserves the right to charge an excess luggage fee or refuse carriage. c. The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Atlas Ride Co SARL.
10. MINORS a. Children under 16 years of age must be accompanied by an adult. b. Compliant seats will be provided free of charge by Atlas Ride Co SARL. It is the responsibility of the client to inform Atlas Ride Co SARL at the time of booking if any children in their party will require child or booster seats. c. Any client who requires non-standard equipment is advised to supply their own equipment or contact Atlas Ride Co SARL in advance.
11. FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS a. The client should inform Atlas Ride Co SARL as soon as they are aware of any delays. b. When flights land later than the scheduled time, or the client is delayed for any other reason, normal waiting rules no longer apply. c. On-time arrivals: The client will be considered as delayed if they do not arrive at our airport desk and make contact within 60 minutes. In such cases, the client must contact the Atlas Ride Co SARL office as soon as possible. e. Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no compensation will be paid by Atlas Ride Co SARL. f. If no contact is made with the Atlas Ride Co SARL office within 60 minutes of actual landing time, the client will be classed as a ‘no show’.
12. OUTSOURCING a. Atlas Ride Co SARL reserves the right to outsource / subcontract bookings to other licensed transport companies. When travelling with a partner company of Atlas Ride Co SARL please be aware that there may be variations in the operating terms and conditions.
13. DURING YOUR JOURNEY / CLIENT BEHAVIOUR a. All passengers are required to wear seat belts in any vehicle(s) operated by Atlas Ride Co SARL. b. Eating is not permitted in any vehicle operated by Atlas Ride Co SARL. c. The consumption of alcohol or drugs is STRICTLY prohibited in any vehicle operated by Atlas Ride Co SARL. d. Smoking or vaping is STRICTLY prohibited in any vehicle operated by Atlas Ride Co SARL. e. Atlas Ride Co SARL reserves the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs. f. Any passenger who soils a vehicle operated by Atlas Ride Co SARL shall be responsible for an immediate charge of EUROS 100. g. With the exception of guide dogs, no animals are permitted in any vehicle operated by Atlas Ride Co SARL.
14. SERVICE FAILURE AND FORCE MAJEURE a. Atlas Ride Co SARL will endeavor, at all times, to ensure that all vehicles booked are present on time. i. Service failure resulting from actions within the control of Atlas Ride Co SARL will be resolved by the company only. b. Atlas Ride Co SARL will not accept any liability or issue any refunds in the event of delays, loss of service or extra costs incurred by the client due to circumstances out of its control.
15. INSURANCE a. The company strongly advises the client to have the highest level of travel insurance possible.
16. LEGAL a. Atlas Ride Co SARL is a registered French company and operates subject to the Code De Transport in France. b. Data protection: All information supplied to Atlas Ride Co SARL by the client during the booking process will remain confidential. c. Any dispute between Atlas Ride Co SARL and a client shall be referred to an intermediary. d. Any errors on the Atlas Ride Co SARL website will be corrected as quickly as possible. f. Atlas Ride Co SARL reserves the right to apply fuel surcharges to any journey.
