Le Manoir

Booking with Atlas Ride Co gives you the best of both worlds. An extended property portfolio with the support of our in resort team, access to our exclusive discounts such as best pricing on lift passes aand product offers and in resort extras such as day trips, guiding, rental bikes and more.

You will pay the same price as booking directly, and less than you would with other agents. We will check you in to the property and deliver our MTB Care Package, including a custom tool rack, a selection of Peaty's Products, a works stand and pump. Not included when booking directly or through another agent.

We also do not charge card fees.

We have developed our in-resort offerings from bike hire to day trips and also built some amazing partnerships that benefit our clients. Please see below.

• Bike hire from our fleet of Specialized Enduro and Levo hire bikes. Bike Hire
• Exclusive guiding and coaching options for groups or individuals, Morzine Mountain Bike Guides
• Travel and Bike insurance with a 10% discount on booking from the best in the game, Yellow Jersey
• Day trips to other resorts, including Pila, La Thuile, Samoens and more Day Trips

We have some of the best partners in the business, see below. All partner discount codes are provided within your personal MyBooking portal once the deposit has been paid and the property secured. 

Peaty's Products

Fox Racing Europe

Specialized Bikes

Oneup Components

Trails Maps

Yellow Jersey

Skiidy Gonzales

Misspent Summers

Unique to Le Manoir

To secure this property a 50% booking deposit is required. Deposits are non-refundable, and the full balance is due 8 weeks before you arrive in Morzine.

NB - Prices included linen, towels and end of stay clean. If the property is left very dirty, there will be a charge on your damage deposit. 

Please take a look at our Track Check video's here so you can see just how epic this destination is and what to expect from your Mountain Bike Holiday in Morzine. 

Check-in is at 3 PM, and check out is at 10 AM

Tourist Taxes are collected by us and are payable directly to the town hall. This city tax is charged depending on the number of people staying in the property. 

Atlas Ride Co act as a booking agent for this property. You will pay the same price with Atlas Ride Co as booking directly. We have a great relationship with the management team and are in constant contact. With our team in resort we are always on hand to help with any questions. 

What we provide extra is our knowledge, team, exclusive pricing on in resort services and simple booking process.

All terms and conditions applied are those of the Property Owner.

In this case;

Please read these booking terms and conditions carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are permitted to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

These booking terms and conditions only apply to arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you.

• All references in these booking conditions to “booking”, “contract”, or “arrangements” mean such arrangements unless otherwise stated.
• References to “departure” are to the start date of the arrangements we have contracted to provide.
• In these booking terms and conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Skiology.co.uk Limited.

Please note, the holiday arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

1. Making your booking

The first named person on your booking will be the “party leader”. The party leader must be authorised to make the booking on the basis of these booking terms and conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all party members to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirement.)

By making a booking, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.

It is a condition of us accepting your booking that you are covered by appropriate and adequate personal travel insurance which should be in effect when you make the booking. See clause 12 on the subject of insurance.

Subject to the availability of your chosen arrangements and receipt of the payments referred to in clause 2, we will confirm your booking by issuing a booking confirmation email. This will be sent to the party leader, (or your travel agent). Until you have this document your booking is not confirmed. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check the confirmation and any other documents as soon as you receive them. Contact us immediately if any information which appears on the confirmation, invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Where changes can be made, you will be responsible for any charges applied by suppliers or otherwise incurred as a result.

Please take the time to read our refunds policy and our booking terms and conditions below. These booking terms and conditions set out the terms of your contract with us including our obligations to you.

2. Payment

In order to confirm your chosen arrangements, a deposit of £250 per person must be paid within 3 days (or full payment if booking within 10 weeks of departure).

The balance of the booking cost must be received by us not less than 10 weeks prior to departure. This date will be shown on the booking payment report. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled.

We will only accept payments by bank transfer.

All monies you pay to one of our authorised travel agents for your holiday arrangements with us will be held by the agent on your behalf until a contract between us comes into existence. After that point and providing payment is made in accordance with these booking terms and conditions, your agent will hold the monies on our behalf until they are paid to us. Please note, we are not responsible for any monies held by an authorised travel agent before we issue our confirmation invoice. You must only make payment to an authorised travel agent in accordance with this clause. We will not be responsible for payments held by a travel agent in respect of a confirmed booking where, for example, you pay the balance more 13 weeks in advance of departure even where the agent asks you to do so.

3. Your contract

A binding contract between us comes into existence when we dispatch our booking confirmation to the party leader or your travel agent. We both agree that English law (and no other) will apply to these booking terms and conditions, your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

4. The cost of your arrangements

We reserve the right to increase or decrease or correct errors in advertised prices at any time. We will advise you of any error of which we are aware and of the applicable price at the time of booking.

Once the price of your chosen arrangements has been confirmed at the time of booking, we will only increase or decrease the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge. A surcharge will be payable, subject to the booking terms and conditions set out in this clause if our costs increase as a direct consequence of a change in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the arrangements including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or (iii) the exchange rates relevant to the arrangements.

You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your holiday.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your holiday arrangements, which excludes insurance premiums and any amendment charges. You will be charged for any increase in our costs over and above that. If any surcharge is greater than 10% of the total holiday arrangement cost, clause 8 will apply on the basis the surcharge is a significant change. You will be notified of any price increase or reduction applied in accordance with this clause together with the justification for and calculation of this not less than 20 days before departure. Where a reduction is applicable, we are entitled to deduct our administrative expenses from the refund. Any surcharge must be paid with the balance of the holiday accommodation cost or within 14 days of the issue date printed on the invoice, whichever is later.

Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your chalet accommodation due to contractual and other protection in place.

We promise not to levy a surcharge within 20 days of your arrival. No refund will be payable during this period either.

5. Assistance with medical conditions / disabilities / reduced mobility and special requests

Some of the chalet locations and/or room access we offer may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. We, therefore, request you to communicate any additional needs so we can help advise the best solution for you and/or whether your proposed holiday arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.

Should you suffer from any medical condition, disability or significant reduction in mobility that may affect your chalet booking (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability or reduced mobility that may affect your holiday develops after your booking has been confirmed.

If you have any special requests, you should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier (where applicable), we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your confirmation invoice.

6. Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £50.00 per amendment may be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of booking dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the booking cost where, for example, the basis on which the price of the original booking was calculated has changed.

You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges providing the request for the transfer is made in writing not less than 28 days before departure. The person(s) to whom you wish to make the transfer must also satisfy all booking terms and conditions which form part of your contract with us. Requests for transfer must be accompanied by the name and other applicable details of the replacement person(s). Where a transfer to a person of your choice can be made, all costs and charges incurred or imposed by any of our suppliers, together with an amendment fee, which will be confirmed at the time, must be paid before the transfer can be effected.

The original party member(s) and the transferee remain jointly and severally liable for payment of all sums. If you are unable to travel and cannot find anyone to take over your booking or place on the booking, cancellation charges as set out in clause 7 will apply. Otherwise, no refunds will be given for passengers not travelling or for unused services.

IMPORTANT NOTE: Certain arrangements cannot be changed after a reservation has been made so that name changes, other alterations and cancellations affecting these services are likely to incur a 100% cancellation charge and the applicable cost of rebooking the service from the time of booking.

7. Cancellation by you

You may cancel your confirmed booking at any time before departure. You may also transfer your booking as referred to in clause 6 above. Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us by e-mail or by posting or hand-delivering written notice of cancellation to us. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking the cancellation charges set out below will be payable.

If you are unwilling to travel for any reason, or you are unable to travel due to medical reasons cancellation charges will apply.

In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges.

Period before departure within which written notification of cancellation is received by us

Cancellation charge per booking

* More than 10 weeks – Loss of deposit
* Within 10 weeks – 40% retained by Skiology
* Within 8 weeks – 60% retained by Skiology
* Within 6 weeks – 80% retained by Skiology
* Within 4 weeks – 100% retained by Skiology

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your travel insurer. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.

You and your party should obtain travel insurance for this cancellation risk – see clause 12 Insurance.

This clause 7 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).

8. Changes and cancellations by us

We start planning the arrangements we offer many months in advance. Occasionally, we have to make changes to and correct errors in advertising and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

In the event that your booked accommodation is not available for any reason or we have to make a significant change to or cancel your confirmed booking, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of:

i (for significant changes) accepting the changed arrangements; or

ii if available, accepting an offer of alternative arrangements of a comparable or higher standard (where the alternative arrangements are more expensive than those booked, you may be asked to pay the price difference); or

iii if available, accepting an offer of alternative arrangements of a lower standard (with a refund of the price difference where applicable); or
iv receiving a refund of all monies paid to us.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request a notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

In no circumstances are we responsible for any other expenses including without limitation, the cost of flights or any other form of transport. The above options will not be available where any change is not significant.

Please note, the above options are only applicable where we are unable to provide the contracted arrangements. Without limitation, you will not be entitled to a refund and cancellation charges are likely to apply where you are unable to travel on holiday for any reason.

Very rarely, we may be forced by “force majeure” (see clause 9) to change or terminate your arrangements after they have commenced but before their scheduled end. This is very unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. You should have insurance to cover this.

9. Force Majeure

Except where otherwise expressly stated in these booking terms and conditions, we regret we cannot accept liability or pay any compensation or expenses where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking terms and conditions, “force majeure” means any situation within our reasonable contemplation, which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations may include, whether actual or threatened, riot, civil strife, terrorist activity, industrial dispute, natural disaster, exceptional adverse weather conditions, fire, the effect of the United Kingdom’s decision to leave the EU, and all events of a similar nature. Force majeure includes the coronavirus pandemic and its impacts such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects (such as the implementation of social distancing).

10. Liability

(1) In order to provide your holiday arrangements, we operate catered and self-catered accommodation on a seasonal basis which we contract from the chalet owners. We do not ourselves own the accommodation. We undertake to use our reasonable skill and care in the provision of the accommodation services where these services are provided by our employees in the course of their employment. For all services (including transfers) which are provided by any person or entity other than our employees, we undertake to use our reasonable skill and care in the selection of those suppliers but, providing we have done so, are not responsible for their acts and omissions or for the actual performance of those services.

(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –

* the act(s) and/or omission(s) of the person(s) affected; or
* the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements; or
* ‘Force Majeure as defined in clause 9 above

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where we have not agreed to provide these as part of our contract and any activities which we arrange for you during your holiday. Regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250.00 per person affected. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property. For all other claims which do not involve death or personal injury, we limit the maximum amount we will have to pay you in the event that we are found liable to you on any basis to twice the cost paid by the person(s) affected.

11. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your booking whilst away, you must immediately inform us and the supplier of the service(s) in question. Any verbal notification must be put in writing. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

12. Insurance

We require the purchase of comprehensive travel insurance as a condition of your booking with us. You must purchase travel insurance from a reputable provider at the point of the accommodation booking with us so that you have cancellation protection and not just prior to your departure on holiday. It is the responsibility of the party leader to ensure that you have adequate travel insurance.

Your insurance must at least include but not be limited to, the following:

* Emergency medical expenses, including cover for any pre-existing condition. Amongst other costs, this should cover; mountain rescue, ambulance charges and repatriation to your home country.
* Cancellation of your trip or curtailment for any reason including a travel ban.
* Full cover if you chose to travel against the advice of the government of your home country.
* Cover for the cost of alternative accommodation should you be required to remain in France after the conclusion of your stay with us (you will not be permitted to remain in your accommodation after the end of your contracted arrangements.)
* Personal liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying, and which must include contractual liability of the party leader for the actions of your party.
* Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay.
* The policy must include the activities you are likely to do and in particular mountain biking and off-piste skiing with or without a guide (it is possible to ski off-piste inadvertently.)
* Supplier failure coverage.
* The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the insurance except in unusual circumstances e.g. fraud and misrepresentation.

There are other sections to travel insurance such as baggage, legal expenses, personal accident and so on.

In the event that you fail to obtain suitable travel insurance, we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.

13. Damage

We may require a damage deposit as a precaution against any damage sustained to the chalet during your stay.

In the event of any damage, we would only debit an amount equal to the damage or repairs required, with your consultation after a full inspection of the chalet after your departure.

We will organise the payment of any required damage deposit in advance of your arrival at your accommodation.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made as soon as possible if not deducted from the damage deposit or the deposit is insufficient to cover the damage or loss.

If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

14. Behaviour

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave your accommodation. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.

15. Conditions of suppliers

Some of the services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own booking terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

16. Excursions, activities and general area information

We may provide you with information (before departure and/or when you are away) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and in our other advertising material which is not part of our contract are vital to the enjoyment of your booking, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book with us, we will pass on this information at the time of booking.

17. Passports, visas and health requirements

British citizens currently require a passport valid for the period of their stay when visiting France. A visa is not required. Requirements may change and you must check the up to date position in good time before departure for France. A full British passport would usually take approximately 3 to 6 weeks to obtain but is currently (September 2020) taking much longer. If you or any member of your party is 16 or over and haven’t yet got or had a passport, even more time needs to be allowed as UK Passport Service has to confirm your identity before issuing your first passport.

If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the French embassy or consulate of the country(ies) to or through which you are intending to travel.

It is your responsibility to ensure you obtain details and comply with all recommended and required vaccinations, health precautions and other health-related measures (including those which are introduced to deal with coronavirus) in good time before departure.

Details should be available from your General Practitioners surgery and for British citizens from the National Travel Health Network and Centre www.nathnac.org. Information for British citizens on health abroad is also available on www.nhs.uk/Livewell/Travelhealth.

If you or any member of your party lives outside the UK, you must check what vaccinations, health precautions and other health-related measures are recommended or required in your country of residence for travel to France and to any countries through which you may transit or stop off.

Vaccination and other health requirements/recommendations are subject to change at any time. If you are unable to travel as a result of failure or inability to comply with any health-related or other requirements, cancellation charges will apply as referred to in clause 7.

18. Delay

We regret we are not in a position to offer you any assistance in the event of any delays in relation to your arrival to or departure from your holiday destination.

19. UK and French Government Advice

The UK Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo

The French Ministère de L’Europe et de Affaires Etrangeres also publishes updated travel information on its website (in English) www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/.
You are recommended to consult travel advice before booking and in good time before departure.

20. Website / advertising material accuracy

The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur, and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.